NOTE:
Arq Backup provides a simple backup solution for your Mac that can run in the background, constantly keeping your important files backed up to your choice of cloud storage platform. It encrypts your files locally and regularly backs up your changes when you are connected to the internet.
Arq Mac If you already use S3 or you’ve used it before, you probably know that it works with “ buckets ” or - put simply - “folders” that contain files. Well, Arq is based on this same assumption, but with some technical differences. Arq 6 is an app that you install on your Mac or Windows PC that backs up your files to whatever storage location you configure (see 'Back up to your own cloud account' above). Arq Premium is a subscription that includes a license for Arq 6 plus a built-in cloud storage option that we manage for you. It includes web access to your backups. (Source: Arq website) The Backup Bouncer data doesn’t, either, take account of the time it takes to carry out one’s initial backup. When I tried to back up a small MacBook with 150GB of data on Backblaze, it took three weeks of continuous use—and considerable.
Between mid October 2019 and mid February 2020 everyone in the Army was migrated to use their PIV Authentication certificate for Email access. You no longer use the Email certificate for Enterprise Email or any CAC enabled websites
Mac users who choose to upgrade (or already have upgraded) to Mac OS Catalina (10.15.x) will need to uninstall all 3rd Party CAC enablers per https://militarycac.com/macuninstall.htm AND reenable the built in smart card ability (very bottom of macuninstall link above)
If you purchased your Mac with OS Catalina (10.15.x) already installed, you can skip the uninstall part above and follow the instructions below.
6 'high level' steps needed, follow down the page to make this a painless systematic process
| 1. | Is your CAC reader 'Mac friendly'? |
| 2. | Can your Mac 'see' the reader? |
| 3. | Verify which version of Mac OS you have |
| 4. | Figure out which CAC (ID card) you have |
| 5. | Install the DoD certificates |
| 5a. | Additional DoD certificate installation instructions for Firefox users |
| 6. | Decide which CAC enabler you want to use (except for 10.12-.15) |
Step 1: Is your CAC reader Mac friendly?
Visit the USB Readers page to verify the CAC reader you have is Mac friendly.
Visit the USB-C Readers page to verify the CAC reader you have is Mac friendly.
'Some, not all' CAC readers may need to have a driver installed to make it work.
NOTE: Readers such as: SCR-331 & SCR-3500A may need a firmware update (NO OTHER Readers need firmware updates).
Information about these specific readers are in Step 2
Step 2: Can your Mac 'see' the reader?
Plug the CAC reader into an open USB port before proceeding, give it a few moments to install
Step 2a: Click the Apple Icon in the upper left corner of the desktop, select 'About This Mac'
Step 2b: Click 'System Report...' (button)
Step 2c: Verify the CAC reader shows in Hardware, USB, under USB Device Tree. Different readers will show differently, most readers have no problem in this step. See Step 2c1 for specific reader issues.
Step 2c1: Verify firmware version on your SCR-331 or GSR-202, 202V, 203 CAC, or SCR-3500a reader. If you have a reader other than these 5, Proceed directly to step 3
Step 2c1a-SCR-331 reader
If your reader does not look like this, go to the next step.
In the 'Hardware' drop down, click 'USB.' On the right side of the screen under 'USB Device Tree' the window will display all hardware plugged into the USB ports on your Mac. Look for “SCRx31 USB Smart Card Reader.” If the Smart Card reader is present, look at 'Version' in the lower right corner of this box: If you have a number below 5.25, you need to update your firmware to 5.25. If you are already at 5.25, your reader is installed on your system, and no further hardware changes are required. You can now Quit System Profiler and continue to Step 3.
Step 2c1b-SCR-3500A reader
If you have the SCR3500A P/N:905430-1 CAC reader,you may need to install this driver, as the one that installs automatically will not work on most Macs. Hold the control key [on your keyboard] when clicking the .pkg file [with your mouse], select [the word] Open
Step 3: Verify which version of MacOS do you have?
(You need to know this information for step 6)
Step 3a: Click the Apple Icon in the upper left corner of your desktop and select 'About This Mac'
Step 3b: Look below Mac OS X for: Example: Version 10.X.X.
Step 4: Figure out which CAC (ID Card) you have
(You need to know this information for step 6)
Look at the top back of your ID card for these card types. If you have any version other than the six shown below, you need to visit an ID card office and have it replaced. All CACs [other than these six] were supposed to be replaced prior to 1 October 2012.
Find out how to flip card over video
Step 5: Install the DoD certificates (for Safari and Chrome Users)
Go to Keychain Access
Click: Go (top of screen), Utilities, double click Keychain Access.app
(You can also type: keychain access using Spotlight (this is my preferred method))
Select login (under Keychains),and All Items (under Category).
Download the 5 files via links below (you may need to <ctrl> click, select Download Linked File As... on each link) Save to your downloads folder
Please know... IF You have any DoD certificates already located in your keychain access, you will need to delete them prior to running the AllCerts.p7b file below.
https://militarycac.com/maccerts/AllCerts.p7b,
https://militarycac.com/maccerts/RootCert2.cer,
https://militarycac.com/maccerts/RootCert3.cer,
https://militarycac.com/maccerts/RootCert4.cer, and
Double click each of the files to install certificates into the login section of keychain
Select the Kind column, verify the arrow is pointing up, scroll down to certificate, look for all of the following certificates:
DOD EMAIL CA-33 through DOD EMAIL CA-34,
DOD EMAIL CA-39 through DOD EMAIL CA-44,
DOD EMAIL CA-49 through DOD EMAIL CA-52,
DOD EMAIL CA-59,
DOD ID CA-33 through DOD ID CA-34,
DOD ID CA-39 through DOD ID CA-44,
DOD ID CA-49 through DOD ID CA-52,
DOD ID CA-59
DOD ID SW CA-35 through DOD ID SW CA-38,
DOD ID SW CA-45 through DOD ID SW CA-48,
DoD Root CA 2 through DoD Root CA 5,
DOD SW CA-53 through DOD SW CA-58, and
DOD SW CA-60 through DOD SW CA-61
NOTE: If you are missing any of the above certificates, you have 2 choices,
1. Delete all of them, and re-run the 5 files above, or
2. Download the allcerts.zip file and install each of the certificates you are missing individually.
Errors:
Error 100001 Solution
Error 100013 Solution
You may notice some of the certificates will have a red circle with a white X . This means your computer does not trust those certificates
You need to manually trust the DoD Root CA 2, 3, 4, & 5 certificates
Double click each of the DoD Root CA certificates, select the triangle next to Trust, in the When using this certificate: select Always Trust, repeat until all 4 do not have the red circle with a white X.
You may be prompted to enter computer password when you close the window
Once you select Always Trust, your icon will have a light blue circle with a white + on it.
The 'bad certs' that have caused problems for Windows users may show up in the keychain access section on some Macs. These need to be deleted / moved to trash.
The DoD Root CA 2 & 3 you are removing has a light blue frame, leave the yellow frame version. The icons may or may not have a red circle with the white x
| or | DoD Interoperability Root CA 1 or CA 2 | certificate | |
| DoD Root CA 2 or 3 (light blue frame ONLY) | certificate | ||
| or | Federal Bridge CA 2016 or 2013 | certificate | |
| or | Federal Common Policy CA | certificate | |
| or | or | SHA-1 Federal Root CA G2 | certificate |
| or | US DoD CCEB Interoperability Root CA 1 | certificate |
If you have tried accessing CAC enabled sites prior to following these instructions, please go through this page before proceeding
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Clearing the keychain (opens a new page)
Please come back to this page to continue installation instructions.
Step 5a: DoD certificate installation instructions for Firefox users
NOTE: Firefox will not work on Catalina (10.15.x), or last 4 versions of Mac OS if using the native Apple smartcard ability
Download AllCerts.zip, [remember where you save it].
double click the allcerts.zip file (it'll automatically extract into a new folder)
Option 1 to install the certificates (semi automated):
From inside the AllCerts extracted folder, select all of the certificates
<control> click (or Right click) the selected certificates, select Open With, Other...
In the Enable (selection box), change to All Applications
Select Firefox, then Open
You will see several dozen browser tabs open up, let it open as many as it wants..
You will eventually start seeing either of the 2 messages shown next
If the certificate is not already in Firefox, a window will pop up stating 'You have been asked to trust a new Certificate Authority (CA).'
Check all three boxes to allow the certificate to: identify websites, identify email users, and identify software developers
or
'Alert This certificate is already installed as a certificate authority.' Click OK
Once you've added all of the certificates...
• Click Firefox (word) (upper left of your screen)
• Preferences
• Advanced (tab)
• Press Network under the Advanced Tab
• In the Cached Web Content section, click Clear Now (button).
• Quit Firefox and restart it
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Option 2 to install the certificates (very tedious manual):
Click Firefox (word) (upper left of your screen)
Preferences
Advanced (tab on left side of screen)
Certificates (tab)
View Certificates (button)
Authorities (tab)
Import (button)
Browse to the DoD certificates (AllCerts) extracted folder you downloaded and extracted above.
Note: You have to do this step for every single certificate
Note2: If the certificate is already in Firefox, a window will pop up stating: 'Alert This certificate is already installed as a certificate authority (CA).' Click OK
Note3: If the certificate is not already in Firefox, a window will pop up stating 'You have been asked to trust a new Certificate Authority (CA).'
Check all three boxes to allow the certificate to: identify websites, identify email users, and identify software developers
Once you've added all of the certificates...
• Click Firefox (word) (upper left of your screen)
• Preferences
• Advanced (tab)
• Press Network under the Advanced Tab
• In the Cached Web Content section, click Clear Now (button).
• Quit Firefox and restart it
Step 6: Decide which CAC enabler you can / want to use
Only for Mac El Capitan (10.11.x or older)
After installing the CAC enabler, restart the computer and go to a CAC enabled website
NOTE: Mac OS Sierra (10.12.x), High Sierra (10.13.x), Mojave (10.14.x) or Catalina (10.15.x) computers no longer need a CAC Enabler.
Try to access the CAC enabled site you need to access now
Mac support provided by: Michael Danberry
Unlike the software developed for Windows system, most of the applications installed in Mac OS X generally can be removed with relative ease. Arq is a third party application that provides additional functionality to OS X system and enjoys a popularity among Mac users. However, instead of installing it by dragging its icon to the Application folder, uninstalling Arq may need you to do more than a simple drag-and-drop to the Trash.
Download Mac App RemoverWhen installed, Arq creates files in several locations. Generally, its additional files, such as preference files and application support files, still remains on the hard drive after you delete Arq from the Application folder, in case that the next time you decide to reinstall it, the settings of this program still be kept. But if you are trying to uninstall Arq in full and free up your disk space, removing all its components is highly necessary. Continue reading this article to learn about the proper methods for uninstalling Arq .
Manually uninstall Arq step by step:
Most applications in Mac OS X are bundles that contain all, or at least most, of the files needed to run the application, that is to say, they are self-contained. Thus, different from the program uninstall method of using the control panel in Windows, Mac users can easily drag any unwanted application to the Trash and then the removal process is started. Despite that, you should also be aware that removing an unbundled application by moving it into the Trash leave behind some of its components on your Mac. To fully get rid of Arq from your Mac, you can manually follow these steps:
1. Terminate Arq process(es) via Activity Monitor
Before uninstalling Arq , you’d better quit this application and end all its processes. If Arq is frozen, you can press Cmd +Opt + Esc, select Arq in the pop-up windows and click Force Quit to quit this program (this shortcut for force quit works for the application that appears but not for its hidden processes).
Open Activity Monitor in the Utilities folder in Launchpad, and select All Processes on the drop-down menu at the top of the window. Select the process(es) associated with Arq in the list, click Quit Process icon in the left corner of the window, and click Quit in the pop-up dialog box (if that doesn’t work, then try Force Quit).
2. Delete Arq application using the Trash
First of all, make sure to log into your Mac with an administrator account, or you will be asked for a password when you try to delete something.
Open the Applications folder in the Finder (if it doesn’t appear in the sidebar, go to the Menu Bar, open the “Go” menu, and select Applications in the list), search for Arq application by typing its name in the search field, and then drag it to the Trash (in the dock) to begin the uninstall process. Alternatively you can also click on the Arq icon/folder and move it to the Trash by pressing Cmd + Del or choosing the File and Move to Trash commands.
For the applications that are installed from the App Store, you can simply go to the Launchpad, search for the application, click and hold its icon with your mouse button (or hold down the Option key), then the icon will wiggle and show the “X” in its left upper corner. Click the “X” and click Delete in the confirmation dialog.
Download Mac App Remover3. Remove all components related to Arq in Finder
Though Arq has been deleted to the Trash, its lingering files, logs, caches and other miscellaneous contents may stay on the hard disk. For complete removal of Arq , you can manually detect and clean out all components associated with this application. You can search for the relevant names using Spotlight. Those preference files of Arq can be found in the Preferences folder within your user’s library folder (~/Library/Preferences) or the system-wide Library located at the root of the system volume (/Library/Preferences/), while the support files are located in '~/Library/Application Support/' or '/Library/Application Support/'.
Open the Finder, go to the Menu Bar, open the “Go” menu, select the entry:|Go to Folder... and then enter the path of the Application Support folder:~/Library
Search for any files or folders with the program’s name or developer’s name in the ~/Library/Preferences/, ~/Library/Application Support/ and ~/Library/Caches/ folders. Right click on those items and click Move to Trash to delete them.
Meanwhile, search for the following locations to delete associated items:
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- /Library/Preferences/
- /Library/Application Support/
- /Library/Caches/
Besides, there may be some kernel extensions or hidden files that are not obvious to find. In that case, you can do a Google search about the components for Arq . Usually kernel extensions are located in in /System/Library/Extensions and end with the extension .kext, while hidden files are mostly located in your home folder. You can use Terminal (inside Applications/Utilities) to list the contents of the directory in question and delete the offending item.
4. Empty the Trash to fully remove Arq
If you are determined to delete Arq permanently, the last thing you need to do is emptying the Trash. To completely empty your trash can, you can right click on the Trash in the dock and choose Empty Trash, or simply choose Empty Trash under the Finder menu (Notice: you can not undo this act, so make sure that you haven’t mistakenly deleted anything before doing this act. If you change your mind, before emptying the Trash, you can right click on the items in the Trash and choose Put Back in the list). In case you cannot empty the Trash, reboot your Mac.
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Tips for the app with default uninstall utility:
You may not notice that, there are a few of Mac applications that come with dedicated uninstallation programs. Though the method mentioned above can solve the most app uninstall problems, you can still go for its installation disk or the application folder or package to check if the app has its own uninstaller first. If so, just run such an app and follow the prompts to uninstall properly. After that, search for related files to make sure if the app and its additional files are fully deleted from your Mac.
Automatically uninstall Arq with MacRemover (recommended):
No doubt that uninstalling programs in Mac system has been much simpler than in Windows system. But it still may seem a little tedious and time-consuming for those OS X beginners to manually remove Arq and totally clean out all its remnants. Why not try an easier and faster way to thoroughly remove it?
If you intend to save your time and energy in uninstalling Arq , or you encounter some specific problems in deleting it to the Trash, or even you are not sure which files or folders belong to Arq , you can turn to a professional third-party uninstaller to resolve troubles. Here MacRemover is recommended for you to accomplish Arq uninstall within three simple steps. MacRemover is a lite but powerful uninstaller utility that helps you thoroughly remove unwanted, corrupted or incompatible apps from your Mac. Now let’s see how it works to complete Arq removal task.
1. Download MacRemover and install it by dragging its icon to the application folder.
2. Launch MacRemover in the dock or Launchpad, select Arq appearing on the interface, and click Run Analysis button to proceed.
3. Review Arq files or folders, click Complete Uninstall button and then click Yes in the pup-up dialog box to confirm Arq removal.
The whole uninstall process may takes even less than one minute to finish, and then all items associated with Arq has been successfully removed from your Mac!
Benefits of using MacRemover:
MacRemover has a friendly and simply interface and even the first-time users can easily operate any unwanted program uninstallation. With its unique Smart Analytic System, MacRemover is capable of quickly locating every associated components of Arq and safely deleting them within a few clicks. Thoroughly uninstalling Arq from your mac with MacRemover becomes incredibly straightforward and speedy, right? You don’t need to check the Library or manually remove its additional files. Actually, all you need to do is a select-and-delete move. As MacRemover comes in handy to all those who want to get rid of any unwanted programs without any hassle, you’re welcome to download it and enjoy the excellent user experience right now!
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This article provides you two methods (both manually and automatically) to properly and quickly uninstall Arq , and either of them works for most of the apps on your Mac. If you confront any difficulty in uninstalling any unwanted application/software, don’t hesitate to apply this automatic tool and resolve your troubles.
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